Here you'll find answers to the most frequently asked questions about our products, shipping, returns and seller terms.
Our online store is based in Sudbury, Ontario (Canada). We ship across Canada and to many countries around the world.
Yes, we offer home delivery. Orders are shipped from the warehouse of the seller concerned. Under our terms of use, each seller agrees to ship your order within a maximum of two (2) weeks from the date of purchase.
Shipping costs are calculated dynamically based on the customer's delivery address and the location of the seller's warehouse. The exact amount will be shown when you confirm your order.
Once you receive your order, you have one week to evaluate the product and share any feedback with us. After that period, if we haven't heard from you, you will be considered satisfied and the payment will be released to the seller.
If there is a disagreement with the seller, our team steps in as a mediator and holds the funds until a mutually agreeable solution is found. If no resolution is possible, you will receive a full refund. In some cases, alterations by a partner tailor may be offered, with the costs shared according to the circumstances of the dispute.
Each item includes a detailed size guide in the product description. If you're unsure, feel free to write to us before ordering: we'll help you find the perfect size.
We accept credit cards (Visa, Mastercard, American Express), Interac, PayPal and Apple Pay. All payments are secure.
Most of our products are imported from various countries, with a strong African influence. Some pieces come directly from Africa (Côte d'Ivoire, Senegal, Cameroon…). Each product page specifies the item's origin.
Yes. We work with partner tailors to offer made-to-measure clothing on request. To place a custom order, contact us through the contact form or by email at info@afritude.ca.
As soon as your order ships, you'll receive a confirmation email with a tracking number. You can also track your order from your customer account.
To become a seller, you need to create an account and submit an accreditation request. Our team reviews every request and grants you selling rights for the products we deem consistent with our catalogue. You may only list product variants (ProductVariant) expressly authorized by the platform.
You may only list the product variants for which the platform has granted you explicit selling rights. Listing any unauthorized product will result in the immediate removal of the content and may lead to the suspension of your account.
Published images must accurately reflect the exact variant being sold: color, size, condition and any other relevant detail. Any misleading image, or one that does not clearly show the product being sold, violates our terms of use and may result in account suspension.
As a seller, you agree to deliver each order to the address provided by the customer within a maximum of two (2) weeks from the date of purchase. Any delay without prior notice may result in a dispute being opened.
The platform pays you 99% of the sale amount within a maximum of one (1) week after the customer confirms their satisfaction or, if the customer does not respond, once the one-week evaluation period has expired. The remaining 1% is retained as a platform operating fee.
In the event of a dispute, the platform steps in as a mediator and holds the funds involved until a mutually agreeable solution is found. If no resolution is possible, the funds are fully refunded to the customer. Clothing may be altered by a partner tailor if necessary, at the expense of the seller and/or the customer depending on the circumstances.
Yes. Any illegal use of the platform, fraud, deception or repeated violation of the terms of use may result in the temporary or permanent suspension of the seller account, without notice or compensation.